What is your return policy?

We stand firmly behind every product we sell but if it doesn't meet your expectations you may return any product within 90 days of purchase for a full refund if you're not completely satisfied. Please note that some special conditions do apply.

For details, please refer to our Return Policy and Special Conditions: https://davisofficials.com/pages/exchanges-returns

How do I make a return/exchange?

We are able to accept returns within 90 days of your original purchase date for a refund or exchange. Please refer to our Return Policy and Special Conditions for more information and to start the process: https://davisofficials.com/pages/exchanges-returns

How long does it take for my return/exchange to be processed?

Returns and size exchanges are typically processed within 7-10 business days* after the package is received at our warehouse.

*Please Note: During peak times, returns and exchanges may take longer than normal to process and may be delayed up to 15 business days.*

Can I make an exchange and a return on the same order?

Yes. When you initiate your return on the returns portal, you can select return or exchange for each item you need to send back.

I am not able to select the item(s) I wish to return on the online returns portal?

If the items are greyed out or unable to be selected, they are not eligible for a return or an exchange. This may be because the order is outside of our 90 day return policy, or the item is an outlet item that is final sale. It will also be greyed out if you already initiated a return or exchange on the item(s).

I did not receive an email with the return label and packing slip after initiating my return?

If you initiated your return/exchange through our returns portal and did not receive an email with the return shipping label and packing slip, please start by checking your spam or junk folder.

If you still have not received it, please contact our customer experience team and we'd be happy to help.